Privacy Policy

Last Updated: December 14, 2025

Onavex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website onavex.com and use our educational services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Enroll in courses or programs
Complete quizzes and assignments
Contact us via email, phone, or messaging services
Subscribe to newsletters or communications
Participate in surveys or promotions

This information may include:

Name and contact details (email address, phone number)
Account credentials (username, password)
Demographic information (age, location, language preference)
Payment and billing information
Educational background and learning preferences

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

Device information (IP address, browser type, operating system)
Usage data (pages viewed, time spent, navigation patterns)
Learning activity (quiz scores, assignment submissions, progress tracking)
Cookies and tracking technologies

1.3 Information from Third Parties

We may receive information from third-party services such as social media platforms, payment processors, or authentication providers when you choose to connect those services to your account.

2. How We Use Your Information

We use the collected information for various purposes, including:

Providing and maintaining our educational services
Processing registrations and managing user accounts
Delivering course content, quizzes, and assignments
Tracking learning progress and providing feedback
Processing payments and managing subscriptions
Communicating with you about courses, updates, and support
Personalizing your learning experience
Analyzing usage patterns to improve our platform
Detecting and preventing fraud or security issues
Complying with legal obligations
Sending promotional materials (with your consent)

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party vendors who perform services on our behalf, such as:

Hosting and infrastructure providers
Payment processors
Email and communication services
Analytics providers
Customer support tools

3.2 Educational Partners

If you enroll in courses provided in partnership with other institutions or instructors, we may share relevant information to facilitate your learning experience.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet law enforcement requirements.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our platform and store certain information. Types of cookies we use include:

Essential Cookies: Required for basic platform functionality
Performance Cookies: Help us understand how visitors interact with our platform
Functional Cookies: Enable personalized features and preferences
Targeting Cookies: Used to deliver relevant content and advertisements

You can instruct your browser to refuse cookies or to indicate when a cookie is being sent. However, some features of our platform may not function properly without cookies.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication protocols
Regular security assessments
Access controls and employee training
Monitoring and logging of system activities

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The nature and sensitivity of the information
The purpose for which we collected it
Legal and regulatory requirements
Legitimate business needs

Upon account closure or request for deletion, we will delete or anonymize your information, except where retention is required for legal or operational purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

7.2 Correction

You can request correction of inaccurate or incomplete information through your account settings or by contacting us.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

7.4 Objection and Restriction

You may object to or request restriction of certain processing activities.

7.5 Marketing Communications

You can opt out of receiving promotional emails by clicking the unsubscribe link or adjusting your communication preferences.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: contact@onavex.com
Phone: +15149042574
Address: 138 Ontario Ave, Elliot Lake, ON P5A 1Y3, Canada

8. Children's Privacy

Our platform is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

For users between 13 and 18 years of age, we recommend parental guidance and consent before using our services.

9. International Data Transfers

As an international educational platform, your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or resources that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on this page with a new "Last Updated" date
Sending an email notification to registered users
Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Onavex

138 Ontario Ave, Elliot Lake, ON P5A 1Y3, Canada

Email: contact@onavex.com

Phone: +15149042574

WhatsApp: +15149042574

Viber: +15149042574

13. Specific Information Processing Activities

13.1 Learning Analytics

We collect and analyze learning data to provide personalized recommendations, track progress, and improve educational outcomes. This includes quiz performance, time spent on materials, and interaction patterns.

13.2 Gamification Elements

Our platform includes gamified features such as points, badges, and leaderboards. Participation in these features may make certain achievement information visible to other users.

13.3 Communication Preferences

You can manage your communication preferences to control what types of notifications and updates you receive from us.

By using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.